PINGZO

pingzoapp.com

Terms of Service

Last Updated: September 28, 2026

Effective Date: September 28, 2026

Table of Contents

1. Acceptance of Terms

By accessing, creating an account, or using the Pingzo platform at pingzoapp.com (the "Service"), you agree to be bound by these Terms of Service, our Privacy Policy (available at pingzoapp.com/privacy), our Acceptable Use Policy, and any additional terms applicable to specific features or services. When signing up or logging in, checking the affirmative agreement box constitutes a legally binding clickwrap contract between you and Aurexis Technologies Private Limited.

These Terms apply to all visitors, users, and customers of the Service, regardless of your country of residence or the device you use to access the Service.

2. Eligibility

To use Pingzo, you must meet all of the following requirements:

• You must be at least 18 years of age, or the age of majority in your jurisdiction, whichever is higher
• You must have the legal capacity to enter into a binding contract in your jurisdiction
• You must not be prohibited from using the Service under the laws of your country of residence or any other applicable jurisdiction
• If using Pingzo for business purposes, your organisation must be a legally recognised entity in its jurisdiction
• You must not be on any government-issued list of prohibited or restricted parties

Pingzo reserves the right to refuse service, terminate accounts, or cancel subscriptions at our sole discretion if we determine that the above requirements are not met.

3. Description of Service

3.1 What Pingzo Provides

Pingzo is a comprehensive infrastructure monitoring and observability platform (SaaS) that provides:

• Automated HTTP/HTTPS endpoint monitoring and response time tracking at configurable intervals
• Keyword and HTML body content assertion checks (presence and absence validation)
• TCP and UDP port/service reachability monitoring (PostgreSQL, MySQL, Redis, SSH, SMTP, DNS, NTP)
• Domain and IP reputation / blacklist scanning against major DNSBL databases and Google Safe Browsing
• Third-party dependency and upstream vendor outage tracking (OpenAI, Stripe, AWS, GitHub, Vercel)
• Real User Monitoring (RUM) and Core Web Vitals telemetry (LCP, INP, CLS, TTFB) with verified domain control
• Automated cloud data archiving and SLA report sync directly to personal Google Drive, Dropbox, or AWS S3
• Real-time outage detection and multi-channel alerting via WhatsApp, email, Telegram, Discord, Slack, and webhooks
• On-call duty and shift scheduling with timezone detection, named responder assignment, and live duty status routing
• Multi-stage automated incident escalation ladders with customizable notification delays and responder audit tracking
• Public and private status pages with custom domains, subscriber updates, and embeddable status widgets
• SSL certificate expiration, domain WHOIS expiration, and DNS change drift alerts
• A centralized dashboard for managing monitors, alert routing, incidents, and team workspaces

3.2 Service Tiers

Full feature details for each plan are available at pingzoapp.com/pricing. We reserve the right to modify plan features with 30 days' advance notice to affected subscribers.

4. Account Registration and Security

4.1 Account Creation

To use Pingzo, you must create an account using Google OAuth authentication. By creating an account, you:

• Agree to provide accurate and complete information
• Authorise Pingzo to access your Google account name, email address, and profile photo
• Agree to keep your account information up to date
• Accept responsibility for all activity that occurs under your account

4.2 Account Security

You are responsible for maintaining the security of your account. You agree to:

• Keep your authentication credentials confidential
• Notify us immediately at admin@pingzoapp.com if you suspect any unauthorised access to your account
• Not share your account with any other person
• Sign out of your account at the end of each session on shared devices

Pingzo will not be liable for any loss or damage arising from your failure to comply with these security requirements.

4.3 One Account per User

Each individual may maintain only one Pingzo account. Creating multiple accounts to circumvent plan limits or restrictions is prohibited and may result in immediate termination of all associated accounts.

5. Subscription Plans and Pricing

5.1 Plan Selection

Pingzo offers both free and paid subscription plans. Paid plans are available on a monthly or annual billing basis. By selecting a paid plan, you agree to pay the applicable subscription fees.

5.2 Pricing

Current pricing is displayed at pingzoapp.com/pricing. Prices are shown in:

• Indian Rupees (INR) for users accessing the Service from India, processed via Razorpay
• United States Dollars (USD) for users accessing the Service from all other countries, processed via Lemon Squeezy

Prices displayed are inclusive of any applicable platform fees but exclusive of local taxes, which may be added at checkout depending on your jurisdiction.

5.3 Price Changes

We reserve the right to change subscription prices at any time. For existing paid subscribers:

• We will provide at least 30 days' advance written notice of any price increase via email
• Price increases will take effect at the start of your next billing cycle after the notice period
• If you do not agree to the new pricing, you may cancel your subscription before the price change takes effect
• Continuing to use the Service after the price change constitutes your acceptance of the new pricing

6. Payment Terms

6.1 Billing

Paid subscriptions are billed in advance:

• Monthly plans: billed once per month on the same date as your initial subscription
• Annual plans: billed once per year on the same date as your initial subscription
• All amounts are due immediately upon billing and are non-negotiable unless expressly stated

6.2 Payment Processing

We do not store your credit card numbers, UPI credentials, or banking details. All payment information is handled directly by our PCI-DSS Level 1 certified payment processors.

6.3 Taxes

You are responsible for all applicable taxes, duties, or levies imposed by your jurisdiction in connection with your use of the Service. Where required by law, Pingzo may collect and remit applicable taxes on your behalf. The applicable taxes will be clearly shown at checkout before you confirm your purchase.

6.4 Failed Payments

If a payment fails:

• We will notify you by email immediately
• We will retry the payment up to 3 times over 7 days
• If payment remains unsuccessful after 3 attempts, your account will be downgraded to the Free plan
• Your monitoring data will be retained for 30 days after downgrade to allow you to reinstate your subscription
• We will not immediately delete your monitors or data upon payment failure

7. Refund and Cancellation Policy

7.1 Cancellation

You may cancel your subscription at any time through Settings → Plan & Billing in your Pingzo dashboard, or by contacting admin@pingzoapp.com.

• Monthly plans: cancellation takes effect at the end of the current billing month. You will retain full access until that date.
• Annual plans: cancellation stops automatic renewal. You will retain full access until the end of the current annual period.
• There is no penalty for cancellation at any time.

7.2 Refund Policy

Refunds are processed to the original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.

7.3 Service Credits

In lieu of a refund, we may offer service credits at our discretion. Service credits have no cash value and can only be applied to future Pingzo subscription payments.

8. Acceptable Use Policy & Target Authorization

8.1 Permitted Use and Target Ownership

You may use Pingzo solely for lawful purposes and in accordance with these Terms. Pingzo is designed strictly for monitoring web applications, APIs, servers, databases, and network services that you own and operate, or to which you have been given explicit, authorized written permission to monitor.

8.2 Prohibited Activities

You agree NOT to use Pingzo to:

• Monitor, probe, port-scan, or test any IP address, port, domain, URL, or service that you do not own and operate, or for which you lack explicit written authorization
• Deploy Real User Monitoring (RUM) scripts on any website or application that you do not own, or use RUM to collect, store, process, or transmit any sensitive personal data, payment card details (PCI-DSS), passwords, or protected health information
• Conduct, facilitate, or simulate Distributed Denial of Service (DDoS) attacks, port floods, or malicious network stress testing
• Perform unauthorized penetration testing or vulnerability scanning of third-party systems
• Circumvent, disable, or interfere with security features or rate limiters of the Service or any third-party systems
• Engage in actions that adversely affect the stability, performance, or IP reputation of Pingzo's monitoring infrastructure or upstream cloud networks
• Monitor government systems, military infrastructure, or critical national infrastructure without explicit government authorization
• Distribute, publish, send, or facilitate the sending of unsolicited mass communications (spam)
• Violate any applicable local, national, or international cybersecurity laws or regulations

8.3 Third-Party Websites, Content, and Integrations

Pingzo has not reviewed, and cannot review, all material, endpoints, computer software, or content made available through websites, APIs, and servers to which the Service links, probes, or monitors. Pingzo does not have control over non-Pingzo websites or third-party services and is not responsible for their contents, operation, or use. Probing or linking to an external website or server does not represent or imply that Pingzo endorses or guarantees that destination. You are solely responsible for taking necessary precautions to protect your computer systems and infrastructure against malware, worms, trojans, and other harmful material. Pingzo disclaims any responsibility for any harm resulting from your use or monitoring of third-party websites, endpoints, or infrastructure.

To the extent that any third-party services, tools, status feeds, cloud storage platforms (including Google Drive, Dropbox, and Amazon Web Services S3), or alert channels (including Telegram, Slack, Discord, and custom webhooks) are integrated within or accessed through the Service ("Third-Party Services"), the terms and conditions, policies, and privacy notices of those third-party providers shall apply. You agree that your use of any Third-Party Services is subject to your acceptance and compliance with their applicable terms. Pingzo is not liable for any service interruptions, data handling, or losses caused by third-party providers.

8.4 Enforcement & Immediate Termination

Pingzo reserves the right to enforce resource limits, rate quotas, or take immediate action to suspend or permanently terminate your account without prior notice if, in our sole discretion, you are engaging in unauthorized probing, network abuse, or activities that violate this Agreement.

9. Service Availability and Uptime

9.1 No Uptime Guarantee

9.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily interrupts the Service. We will:

• Provide at least 24 hours advance notice for planned maintenance where possible
• Display maintenance notices on our status page at status.pingzoapp.com
• Schedule maintenance during low-traffic periods where possible

9.3 Unscheduled Outages

In the event of an unscheduled outage affecting the Pingzo monitoring service:

• We will post updates on status.pingzoapp.com
• Alerts that were not delivered due to a Pingzo outage will not retroactively be resent
• We will not be liable for any missed alerts, missed incidents, or consequential losses arising from a Pingzo platform outage

9.4 Check Accuracy

Pingzo monitors your endpoints from our infrastructure. Monitor results reflect the availability of your endpoint from our servers and do not necessarily reflect the experience of all your end users globally. Pingzo is not liable for discrepancies between check results and actual end-user experience.

10. Intellectual Property

10.1 Pingzo Intellectual Property

The Pingzo platform, including its software, design, logos, trademarks, text, graphics, and all other content, is owned by or licensed to Aurexis Technologies Private Limited and is protected by intellectual property laws worldwide.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business purposes in accordance with these Terms. This licence does not include the right to:

• Copy, modify, or create derivative works of any Pingzo content
• Redistribute, sell, or sublicense any part of the Service
• Remove any proprietary notices from the Service
• Use Pingzo branding, trademarks, or logos without our prior written consent

10.2 Your Content

You retain full ownership of all data you input into Pingzo, including your monitor configurations, status page content, and account information ("Your Content"). By using the Service, you grant Pingzo a limited licence to process Your Content solely to provide the Service to you.

We will not use Your Content for any purpose other than providing and improving the Service. We will not share Your Content with third parties except as described in our Privacy Policy.

10.3 Feedback

If you provide us with suggestions, feedback, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose, including improving the Service, without any obligation to compensate you.

11. User Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read our Privacy Policy at pingzoapp.com/privacy carefully before using the Service.

Key data commitments:

• We encrypt all stored URL endpoints and authentication headers at rest using AES-256 encryption
• We do not sell your personal data to third parties
• We do not use your monitoring data for advertising purposes
• We retain monitoring data per the plan-based retention schedule described in our Privacy Policy
• Upon account deletion, all your data is permanently deleted within 30 days (except payment records retained for legal compliance)

12. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

This obligation does not apply to information that:

• Is or becomes publicly known through no fault of the receiving party
• Was known to the receiving party before disclosure
• Is received from a third party without restriction
• Is required to be disclosed by law or court order

This confidentiality obligation survives the termination of these Terms for a period of 3 years.

13. Disclaimer of Warranties

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by law.

14. Limitation of Liability

14.1 Exclusion of Consequential Damages

14.2 Cap on Total Liability

To the maximum extent permitted by applicable law, Pingzo's total aggregate liability to you for any and all claims arising out of or relating to these Terms or your use of the Service shall not exceed the greater of:

• The total amount paid by you to Pingzo in the three (3) months immediately preceding the event giving rise to the claim, OR
• One hundred United States Dollars (USD $100) or the equivalent in your local currency

14.3 Essential Basis

The limitations of liability in this Section reflect a reasonable allocation of risk between you and Pingzo and form an essential basis of the bargain between the parties. Pingzo would not be able to provide the Service at current pricing without these limitations.

14.4 Jurisdiction-Specific Provisions

• The above limitations apply to the fullest extent permitted by applicable law
• EU/UK consumers: nothing in these Terms limits your statutory consumer rights under EU or UK law
• Australian consumers: nothing in these Terms limits your rights under the Australian Consumer Law
• Indian consumers: nothing in these Terms limits your rights under the Consumer Protection Act 2019

15. Indemnification

You agree to defend, indemnify, and hold harmless Pingzo, Aurexis Technologies Private Limited, and their respective directors, officers, employees, contractors, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use/misuse of the Service.

16. Termination

16.1 Termination by You

You may terminate your account at any time by using the account deletion feature in Settings → Danger Zone or by emailing admin@pingzoapp.com.

16.2 Termination by Pingzo

We may suspend or terminate your account at any time, with or without notice, if you violate these Terms, or we believe your use poses a security risk or legal liability.

16.3 Effect of Termination

Upon termination, your right to access the Service immediately ceases, and all your monitoring data will be permanently deleted within 30 days.

17. Dispute Resolution

17.1 Informal Resolution

Before formal dispute resolution, you agree to contact us at admin@pingzoapp.com. We will attempt to resolve the dispute informally within 30 days.

17.2 Binding Arbitration

For users outside EU/UK, informal resolution failure leads to binding arbitration rather than court action, except small claims court where eligible.

17.3 EU/UK Consumer Rights

EU/UK consumers retain the right to bring claims in the courts of their country of residence.

17.4 Class Action Waiver

Dispute resolution will be conducted only on an individual basis and not in a class, consolidated, or representative action.

18. Governing Law

19. Changes to These Terms

We may update these Terms. Material changes notified 30 days in advance via email. Continued use constitutes acceptance.

20. Miscellaneous

These Terms constitute the entire agreement. If any part is invalid, the rest remains in effect. We are not liable for delays caused by Force Majeure events.

21. Contact Information