Billing & Subscriptions
Compare plan features, explore regional payment gateway options, and learn to manage invoices.
Pingzo Plan Quotas & Feature Matrix
Unlock sub-minute monitoring, dedicated port probing, Real User Monitoring (RUM), and instant WhatsApp alerts:
| Plan Feature | Free | Starter | Pro (Most Popular) | Agency |
|---|---|---|---|---|
| Price (Global USD) | $0 | $5 / mo | $12 / mo | $29 / mo |
| Price (India INR) | ₹0 | ₹399 / mo | ₹999 / mo | ₹2,499 / mo |
| Monitor Quota | 1 monitor | 15 monitors | 50 monitors | 100+ monitors |
| Check Frequency | 15 min | 1 min | 30 seconds | 30 seconds |
| Email Alerts | ✅ Yes | ✅ Yes | ✅ Yes | ✅ Yes |
| WhatsApp, Telegram & Slack | ❌ | ✅ Yes | ✅ Yes | ✅ Yes |
| Real User Monitoring (RUM) | ❌ | ❌ | ✅ Core Web Vitals | ✅ Unlimited Vitals |
| Port Probing (TCP & UDP) | ❌ | ❌ | ✅ Postgres, Redis, Custom | ✅ All Ports & Sockets |
| Cloud Auto-Sync (G-Drive / S3) | ❌ | ❌ | ✅ Daily & Weekly | ✅ Daily, Weekly, Monthly |
| Domain Blacklist / RBL Scanner | ❌ | ❌ | ✅ 24h Automated | ✅ 24h Automated |
| Tag-Based Alert Routing | ❌ | ❌ | ✅ Yes | ✅ Yes |
| Status Pages | ❌ | ❌ | Custom Slug | White-label & Custom Domain |
Supported Payment Gateways
Pingzo supports localized checkouts to avoid foreign transaction fees and conversion drops:
Indian Checkout (Razorpay)
Users in India pay in INR via Razorpay. This natively supports UPI (GPay, PhonePe, Paytm), Netbanking, RuPay debit cards, and credit cards with zero international conversion fees.
Global Checkout (Lemon Squeezy)
International users pay in USD via Lemon Squeezy (Merchant of Record). This natively supports global Visa, MasterCard, American Express, PayPal, and Apple Pay.
Managing Billing & Invoices
You can view transactions, download receipts, or update subscription plans directly inside the app:
- Accessing Billing: Go to the Settings tab in your dashboard, then click on Billing.
- Downloading Invoices: Scroll to the Transaction History table. Click the Download icon next to any invoice to save your official PDF receipt with GST details.
- Cancelling or Modifying: Click the "Manage Subscription" button inside your billing dashboard to access your Lemon Squeezy or Razorpay customer portal anytime.
Subscription Reminders & Expiration
We notify you early and provide a grace period to avoid accidental service interruptions:
- Automated Renewal Warnings:Reminders are delivered directly to your email with a 1-click renewal link:
- Monthly Plans: Reminders sent at 7 days, 3 days, and 1 day before expiration.
- Annual Plans: Reminders sent at 30 days, 14 days, 7 days, and 3 days before expiration.
- 3-Day Grace Period (Razorpay / UPI):Because UPI and manual credit card renewals in India are non-recurring and can take 1–2 days to settle, we provide a 3-day grace period during which all monitors continue running without downtime.
- Safe-Keep Downgrade Policy:If a subscription lapses past the grace period, your account gracefully transitions to the Free tier. All excess monitors are paused (never deleted) and automatically resume upon renewal.